FAQs

Frequently Asked Questions (FAQs)

How do I place an order?
Browse our collection, select your items, and click Add to Cart or Buy Now. Follow the on-screen steps to enter your delivery pincode, address, and preferred payment option to confirm your order.
Can I modify or cancel my order after placing it?
Orders are processed swiftly to ensure quick dispatch. If you need to change your address or cancel, please reach out to customer support within **1 hour** of placing the order. Once dispatched, an order cannot be canceled.
How do I track my order?
As soon as your package is dispatched, we send an SMS, WhatsApp update, and email containing your tracking link and courier details (e.g., Delhivery, Bluedart, Xpressbees). You can also track it directly under your account on our website.

Do you deliver across India?
Yes, we deliver to over 19,000+ pincodes across Tier 1, Tier 2, and Tier 3 cities, as well as rural regions across India.
How long will delivery take?
Metro Cities (Delhi NCR, Mumbai, Bengaluru, etc.): 2 to 4 business days.
Rest of India: 4 to 7 business days.
North-East & Special Regions: 5 to 8 business days.
Are there any shipping charges?
We offer Free Standard Shipping on prepaid orders above a specific cart value displayed at checkout. A nominal shipping fee may apply to lower-value orders.

What payment options do you accept?
We support all major Indian payment channels:
UPI: Google Pay, PhonePe, Paytm, BHIM, and bank UPI apps.
Cards: Credit & Debit Cards (Visa, Mastercard, RuPay, Maestro).
Net Banking: Supported across 50+ Indian banks.
Wallets: Paytm Wallet, Mobikwik, etc.
Cash on Delivery (COD): Available for eligible pincodes.
Are online transactions safe?Yes. All transactions pass through secure, RBI-compliant Indian payment gateways equipped with 128-bit SSL encryption and mandatory 2-factor authentication (OTP verification).
Is there an extra charge for Cash on Delivery (COD)?To cover courier handling fees for cash collections, a small flat COD fee may be added at checkout. You can avoid this fee by choosing any prepaid option (UPI/Card).

What is your return/exchange policy?
We offer a hassle-free 7-day return and exchange policy from the date of delivery. Items must be unused, unwashed, and returned in their original packaging with all tags intact.
How do I request a return or replacement?
Contact our support team via email or WhatsApp with your Order ID. Our courier partner will pick up the package directly from your doorstep.
What if I receive a damaged, defective, or wrong item?
If you receive a compromised package, please notify us within 48 hours of delivery with clear photo/video proof. We will arrange an immediate free replacement or full refund.
How will I receive my refund?
Prepaid Orders: Refunds are credited back to your original payment source (Bank Account/UPI/Card) within 5 to 7 working days after quality verification.
COD Orders: Refunds are transferred via UPI or direct Bank Transfer (NEFT) once you share your payment details with our support team.