Refund policy

Return & Refund Policy

Last Updated: 13th July 2026

At The SnapKart, customer satisfaction is important to us. If you're not completely satisfied with your purchase, we're here to help. Please read this Return & Refund Policy carefully before requesting a return, replacement, or refund.

1. Return Eligibility

You may request a return or replacement if:

  • The item is damaged during transit.

  • You received the wrong product.

  • The product has a manufacturing defect.

  • The item is missing essential parts or accessories.

To be eligible for a return or replacement:

  • The request must be submitted within 7 days of receiving your order.

  • The product must be unused and in its original condition.

  • The product must be returned in its original packaging, including all accessories, manuals, and tags (if applicable).

  • Proof of purchase (Order Number or confirmation email) is required.

2. Non-Returnable Items

For hygiene, safety, and operational reasons, the following items are generally not eligible for return or refund, unless they arrive damaged, defective, or incorrect:

  • Personal care and beauty products

  • Health and wellness products

  • Intimate or hygiene-related products

  • Perishable goods

  • Customized or personalized products

  • Gift cards

  • Digital products or downloadable content

  • Items marked as "Final Sale" or "Non-Returnable"

3. Incorrect or Damaged Orders

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery.

To help us resolve your request quickly, please provide:

  • Your Order Number

  • Clear photos of the product

  • Photos of the packaging and shipping label

  • A brief description of the issue

After reviewing the information, we may offer a replacement, refund, or another appropriate resolution.

4. Change of Mind

Orders cannot be returned or refunded simply because you changed your mind, no longer want the product, or ordered the wrong item, unless required by applicable law.

Please review product descriptions, specifications, dimensions, and images carefully before placing your order.

5. Return Process

To initiate a return:

  1. Contact our customer support team at support@thesnapkart.in

  2. Include your Order Number and the reason for your request.

  3. Attach any supporting photos or videos, if applicable.

  4. Wait for return authorization and instructions before sending the product back.

Returns sent without prior authorization may not be accepted.

6. Return Shipping

If the return is due to:

  • A damaged item

  • A defective product

  • An incorrect item sent by us

The SnapKart may cover the return shipping costs or provide an appropriate solution.

If the return is due to reasons not covered under this policy, the customer may be responsible for the return shipping charges.

We recommend using a trackable shipping service when returning products, as we cannot guarantee receipt of returned items.

7. Refunds

Once your returned item has been received and inspected, we will notify you of the status of your refund.

If approved, your refund will be processed to your original payment method.

Estimated refund timelines:

  • Credit/Debit Cards: 5–10 business days

  • UPI/Net Banking: 3–7 business days

  • Wallets or Other Payment Methods: Processing times may vary depending on the payment provider.

Please note that banks and payment providers may require additional time to reflect the refunded amount in your account.

8. Replacement Policy

Where appropriate, we may offer a replacement instead of a refund.

Replacement requests are subject to product availability.

If the original item is unavailable, we may offer:

  • A comparable replacement, or

  • A full refund.

9. Order Cancellation

Orders may be cancelled before they are processed or shipped.

Once an order has been dispatched, cancellation requests may no longer be possible.

Please contact us as soon as possible if you wish to cancel an order.

10. Refused Deliveries

If an order is refused at the time of delivery or returned to us because of an incorrect address, repeated failed delivery attempts, or failure to collect the package, any refund may be subject to deductions for shipping, handling, or other applicable charges where permitted by law.

11. Fraud Prevention

To protect our customers and our business, The SnapKart reserves the right to decline refund or return requests in cases involving:

  • Suspected fraudulent activity

  • Abuse of the return policy

  • Excessive return requests

  • False or misleading claims

12. Contact Us

If you have any questions about our Return & Refund Policy or need assistance with your order, please contact us:

The SnapKart

Email: support@thesnapkart.in

Business Address: Karnataka, Bangalore

Phone: 9424544699

Customer Support Hours: Monday – Saturday | 11:00 AM – 6:00 PM (IST)