Shipping policy

Shipping Policy

Last Updated: [Insert Date]

Thank you for shopping with The SnapKart. We are committed to delivering your orders as quickly and efficiently as possible. Please read our Shipping Policy carefully to understand how your order will be processed and delivered.

1. Order Processing

  • Orders are typically processed within 1–3 business days after payment has been successfully received.

  • Orders are not processed, shipped, or delivered on Sundays or public holidays unless otherwise stated.

  • During peak seasons, sales events, or promotional periods, order processing may take slightly longer.

Once your order has been processed and shipped, you will receive a shipping confirmation email or SMS (where applicable) containing your tracking information.

2. Shipping Time

Estimated delivery times vary depending on your location and product availability.

India

  • Standard Shipping: 5–7 business days

International Orders (If Available)

  • Estimated Delivery: 7–15 business days

Please note that these delivery estimates are not guaranteed and may vary due to factors beyond our control.

3. Shipping Charges

Shipping charges (if applicable) will be clearly displayed during checkout before your payment is completed.

From time to time, The SnapKart may offer free shipping promotions on eligible products or orders.

4. Order Tracking

Once your order has been shipped, you will receive tracking details via email or SMS (where available).

Please allow 24–48 hours for the tracking information to become active after your shipment has been dispatched.

5. Multiple Shipments

As we work with multiple warehouses and fulfillment partners, your order may arrive in separate shipments.

If this happens, you will receive tracking information for each shipment, where applicable.

6. Delivery Delays

While we strive to deliver your order within the estimated timeframe, delays may occur due to circumstances beyond our control, including:

  • High order volumes

  • Courier service delays

  • Weather conditions

  • Public holidays

  • Customs clearance (for international orders)

  • Remote delivery locations

  • Transportation disruptions

  • Other unforeseen events

The SnapKart is not responsible for delays caused by shipping carriers or circumstances outside our reasonable control.

7. Incorrect Shipping Information

Customers are responsible for providing accurate and complete shipping information at checkout.

The SnapKart is not responsible for delays, failed deliveries, or additional shipping charges resulting from incorrect or incomplete addresses provided by the customer.

If you notice an error in your shipping details, please contact us as soon as possible. While we will make every effort to assist, we cannot guarantee changes once an order has entered processing or has been shipped.

8. Lost or Damaged Packages

If your order arrives damaged or appears to be lost in transit, please contact our customer support team within 7 days of the expected delivery date.

When contacting us, please include:

  • Your Order Number

  • Photographs of the damaged package or product (if applicable)

  • A brief description of the issue

We will work with the shipping carrier to investigate and provide an appropriate resolution.

9. Delivery Attempts

Shipping carriers may make one or more delivery attempts before returning a package.

If a package is returned due to unsuccessful delivery attempts or because it was unclaimed, additional shipping charges may apply for reshipment.

10. Delivery Confirmation

Once a package has been marked as delivered by the shipping carrier, responsibility for the package transfers to the customer.

If you believe your package was marked as delivered but not received, please contact us promptly so we can help investigate the issue.

11. Customs, Duties, and Taxes (International Orders)

For international orders, customers are responsible for any customs duties, import taxes, VAT, or other government fees imposed by the destination country, unless otherwise stated.

These charges are determined by local customs authorities and are not included in the product price or shipping charges.

12. Shipping Restrictions

We reserve the right to refuse shipment to certain locations due to legal restrictions, carrier limitations, product availability, or other operational reasons.

If we are unable to ship to your location after an order has been placed, we will notify you and issue a refund where applicable.

13. Contact Us

If you have any questions about shipping or need assistance with your order, please contact us.

The SnapKart

Email: support@thesnapkart.in

Business Address: Bangalore, Karnataka

Phone: 9424544699

Customer Support Hours: Monday – Saturday | 11:00 AM – 6:00 PM